Last Updated: 2026

At Sage Wellness, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly in accordance with the Protection of Personal Information Act, 2013 (POPIA).

1. Information We Collect

We may collect the following personal information when you interact with Sage Wellness:

• Full name
• Contact number
• Email address
• Emergency contact details
• Health information relevant to your treatments
• Appointment and booking history
• Payment information
• Any information you voluntarily provide to us

2. Why We Collect Your Information

We collect your personal information to:

• Book and manage appointments
• Provide safe and appropriate wellness treatments
• Contact you regarding your appointments
• Send appointment reminders
• Respond to enquiries
• Maintain accurate client records
• Meet our legal and regulatory obligations
• Improve our services

3. Health Information

Some of the information we collect relates to your health.

This information is collected solely to ensure that treatments are suitable for you and can be provided safely.

Your health information is treated as strictly confidential.

4. How We Protect Your Information

We take reasonable steps to safeguard your personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

Only authorised staff members have access to your personal information.

5. Sharing Your Information

We do not sell, rent or trade your personal information.

Your information may only be shared:

• Where required by law
• With trusted service providers who assist us in operating our business, such as our website, email or business management systems, where appropriate confidentiality obligations apply.
• With your consent

6. Wellness Intake Form

To begin your wellness journey with Sage Wellness, you will be asked to complete our confidential Wellness Intake Form.

The personal information you provide is collected to:

• Assess your suitability for our wellness packages.
• Help us recommend the most appropriate wellness package for your individual needs.
• Ensure your safety by identifying any relevant medical conditions or contraindications.
• Contact you regarding your application, appointments and wellness journey.
• Maintain accurate client records.

All personal information collected through the Wellness Intake Form is handled confidentially and processed in accordance with applicable privacy laws.

7. Marketing

We will only send promotional offers, newsletters or marketing communications if you have agreed to receive them.

You may unsubscribe at any time.

8. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of information where permitted by law
• Withdraw your consent where applicable
• Lodge a complaint regarding the processing of your personal information

9. Cookies

Our website may use cookies to improve your browsing experience and help us understand how visitors use our website.

You can disable cookies through your browser settings if you choose.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

11. Contact Us

If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact us:

Sage Wellness
Email: hello@sagewellness.co.za